Deliveries, services, and offers from the Vortex Padel SA online store (CHE-442.005.732 VAT) are made exclusively on the basis of these general terms and conditions of sale, even if they have not been expressly agreed upon again. By ordering the goods, these conditions are deemed to have been accepted. The application of the customer's general terms and conditions of purchase is excluded. Deviations from the general terms and conditions of sale are only valid subject to written confirmation by Vortex Padel SA.

The prices in this catalog are indicated in Swiss francs, net amounts, VAT included and guaranteed.

The determining prices are those indicated in the order confirmation. They are set for the goods in stock at the date of the order. In the event of delivery and supply difficulties, the price in effect on the day of the order is applicable. Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the delivery date of the item, justified by the accompanying document (invoice) which we ask you to keep carefully. The following are not covered: damage due to poor maintenance, failure to follow the instructions for use, or normal wear and tear.

Our delivery commitment is void in the event of failure or non-compliance with supply deadlines by our own suppliers, and to the extent that this unavailability is not attributable to Vortex Padel SA. In the event of unavailability of a product, we will inform you as soon as possible.

The risks pass to the customer as soon as the shipment has been handed over to the company in charge of transport. If the shipment is delayed or becomes impossible through no fault of VORTEX PADEL SA, the risks pass to the customer upon notification that the goods are ready for shipment. The assumption of transport costs by VORTEX PADEL SA in a particular case has no influence on the transfer of risks.

Unless expressly agreed otherwise in writing, VORTEX PADEL SA, or the supplier/manufacturer, guarantees the absence of defects and the functionality of the ordered product for two years following delivery by VORTEX PADEL SA.

Non-essential deviations from the promised qualities of the goods do not give rise to any warranty claims. Any liability is excluded in the event of normal wear and tear and in the event of consumables/accessories included or attached or integrated accumulators.

In the event of a warranty claim, the customer is entitled to repair, replacement, or termination. VORTEX PADEL SA is responsible for deciding how to correct the defect. If VORTEX PADEL SA chooses to terminate the contract, an amount will be credited at the current price (maximum the sales price on the order date).

In the event of a warranty claim, the warranty period continues and is not interrupted. The exchange of parts, components, or complete devices does not trigger a new warranty period. Warranty claims against VORTEX PADEL SA are the sole responsibility of the direct customer and are non-transferable.

The legal guarantee is completely excluded.

Customers have the right to return the goods within 14 days of receipt. The right of return is exercised by returning the goods; however, they must not have been opened or used. The return of the order must be announced in the customer account of the online store; VORTEX PADEL SA will then send a return ticket to the customer by email.

Exercising the right of return results in the transformation of the sales contract into a restitution relationship where the services received under the sales contract must be returned.

After receipt of the goods, the sales price already paid will be credited to the customer's customer account. However, a deduction from the sales price to be paid or an invoicing due to possible damage, excessive wear and tear of the goods or, if agreed, the costs of sending the goods, remains reserved. VORTEX PADEL SA may refuse to credit the amount until it has received the goods in return or until the customer has provided proof of having returned the goods, depending on which event occurs first.

For returns of defective merchandise, VORTEX PADEL SA also requires the return or delivery of the defective item for repair, a copy of the invoice that accompanied the item.

In all cases, the customer is responsible for packaging the returned goods so that they are suitable for transport. Any damage or loss of goods caused by improper packaging will be charged to the customer. If the customer entrusts the goods to a transport company, they assume the risk of ensuring the safe transport of the goods. The risks only pass to VORTEX PADEL SA upon receipt of the goods at VORTEX PADEL SA.

When sending the item for repair or return, the customer is responsible for ensuring that the data contained therein is deleted and for preventing any loss by making copies, as data may be lost during repair work. VORTEX PADEL SA accepts no liability for loss of data, access by third parties, or similar events.

Accepted payment methods are: TWINT, Credit Card.

Regardless of the payment method used, VORTEX PADEL SA will cover any occasional bank fees incurred by the payment, up to the limit of the management fees charged by Shopifypayment. All payments are made via Shopifypayment. Any other fees, regardless of the reason, will be billed to the Customer.

A payment is considered to have been made only when VORTEX PADEL SA can dispose of the amount.

If payment is not made within the period specified above, the customer shall be in default, and VORTEX PADEL SA shall be entitled to charge default interest of 5% from the date in question. During the period of default, VORTEX PADEL SA shall also be entitled at any time to withdraw from the contract, to demand the return of the delivered goods and to claim damages for the cancellation of the contract. All claims shall become due immediately if the customer is in default, culpably fails to comply with other essential contractual obligations or if VORTEX PADEL SA becomes aware of circumstances that may reduce the customer's solvency, in particular in the event of suspension of payments or the initiation of composition or conciliation proceedings. In such cases, VORTEX PADEL SA shall be entitled to withhold deliveries not yet made or to execute them only against advance payment or the provision of security.

Available items are shipped by post within approximately 5 to 8 days. You are only required to pay a single fee per order.

PLEASE NOTE: VORTEX PADEL SA does not deliver its parcels to PO boxes and does not deliver any goods to minors or customers under guardianship, except with written authorization from parents or guardians.

Items must be returned intact and complete in their original packaging (with the labels bearing their references), accompanied by the delivery slip, within 7 days of receiving your package. Return shipping costs are your responsibility. In the case of an exchange order, the shipping costs for your new order are free.

Check the condition of the delivered goods immediately to exclude obvious material and manufacturing defects, as well as transport damage. By law, you are obliged to notify us of any defects or anomalies affecting the delivered goods so that we can remedy them.

All personal data will be considered confidential. The information required to process the order will be processed electronically and may be shared with associated companies as part of the order process. You will find further information regarding customer data management in the Privacy Statement. This is an integral part of these General Terms and Conditions of Sale. Therefore, by accepting the General Terms and Conditions of Sale, the customer also accepts the Data Protection Policy.

The applicable law is Swiss law, and any dispute will be handled by the Lausanne District Court.

Vortex Padel SA reserves the right to modify the general conditions of sale at any time.

If any provision of these General Terms and Conditions of Sale should be found to be invalid, the validity of the other provisions and of the General Terms and Conditions of Sale as a whole shall not be affected. In such a case, the relevant statutory provisions shall apply in place of the invalid provision.

Updated on 12/31/2024